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Responsible gambling

Responsible Gaming at Onestep Casino

We're committed to providing a safe and enjoyable gaming experience for all our players. If you or someone you know is struggling with problem gambling, please reach out to our support team or visit the links below for resources and assistance.

Self-Exclusion

If you feel that your gaming habits are becoming problematic, we encourage you to take advantage of our self-exclusion program. This feature allows you to voluntarily exclude yourself from playing on our site for a period of time ranging from 24 hours to 5 years. Please note that once you have chosen to self-exclude, all accounts associated with your username will be locked and your access to the site restricted.

Reality Checks

To help you keep track of your gaming activities, we offer reality checks. These pop-up alerts remind you of the time you've spent playing on our site, as well as your win/loss record.

Deposit Limits

We understand that responsible gaming requires setting limits for yourself. That's why we offer daily, weekly, and monthly deposit limits to help you control your spending.

Time-Outs/Cool-Off Periods

If you need a break from gaming, our time-out feature allows you to take a temporary exclusion from the site. This will give you some space to reassess your gaming habits and return when you're ready.

Loss Limits

To prevent large losses, we offer loss limits that can be set daily, weekly, or monthly. Once reached, these limits will automatically stop your gameplay.

Wager Limits

Set a maximum stake per bet with our wager limit feature. This ensures that you don't overbet and maintain control of your gaming activities.

Responsible Gaming Tools

We've put together a suite of responsible gaming tools to help you manage your gaming experience:

  • Deposit limits
  • Time-outs (24 hours to 6 months)
  • Self-exclusion (permanent or extended, up to 5 years)
  • Loss limits
  • Wager limits

These features are designed to support your responsible gaming habits and prevent problem gambling. Feel free to reach out to our support team if you need help setting these limits or have any questions.

Links to Support Organizations

If you're struggling with problem gambling, please know that there's help available:

  • GamCare (UK) - 0808 8020 133 (free helpline)
  • Gambling Therapy - www.gamblingtherapy.org (24/7 chat and forums)
  • Begambleaware.org - problem gambling support and resources
  • MADRE - Onestep's ADR (Alternative Dispute Resolution) provider for complaints

Please remember that responsible gaming is a top priority for us. We're here to provide you with a safe and enjoyable experience, while also supporting your well-being.

If you need help or have any questions regarding our responsible gaming features, please don't hesitate to reach out. Our support team is available 24/7 to assist you.